FAQs
BELOW ARE QUESTIONS WE GET ASKED A LOT! IF YOU DON'T FIND THE ANSWER THAT YOU NEED BELOW, FEEL FREE TO USE THE FORM ON THE "CONTACT" PAGE TO GET IN TOUCH WITH US.
We have a free download of each of our weekly page samples so you can "try before you buy." Just print the file for each size and layout combo you want to try -- each download includes one undated weekly page of the layout you choose. Use these for a day, or a week, or until you decide exactly which one works best for your life. There are trim marks included on each page so you can easily cut them down to their appropriate size!
Click HERE to try our different layouts!
We use an ultra-smooth, bright white, 80# paper (32#, 120 gsm). This paper is heavier than traditional color copy stock; it feels amazing, writes well, and prints wonderfully. Our paper is also archival and acid-free. This paper handles ink better than our previous paper, so there's less shadowing and bleed through. It’s perfect for all the pens you love to plan with.
We have several helpful add-ons that you can include in your Limelife Planner to help keep you more organized. If you'd like to order these add-ons, we will bind them into your planner unless you specify otherwise. As we have time and suggestions, we are happily adding more planner add-ons to our shop.
If you plan on purchasing one of our weekly planners, we recommend only adding 2 additional add-ons to your planner. If you are ordering a monthly planner, you can comfortably add 3-4 add-ons. Our Direct Sales add-on is our largest, so we would not recommend adding any other add-ons to your weekly planner if you've included the Direct Sales add-on.
When a week combines days from two months (let's say that September 28th, 29th, and 30th are in the same week as October 1st, 2nd, 3rd, and 4th) we will put that week in with the month that owns the most days of that week. In our example, that week would be under the month of October since October has 4 days and September only has 3. This rule allows us to be able to start you planner easily on any month you choose. It also means we will never duplicate days (putting some days under both weeks) -- we think this is a recipe for disaster when you're planning your weeks.
Yes! We highly recommend adding some of your favorite and most helpful add-on sections to your Limelife Notebook!
Simply put, yes. If you would like for the font to be in pink instead of rainbow or if you'd like your favorite quotation to replace the one we have chosen for the cover, all you need to do is leave us a note in the 'notes' section during checkout. You can change the quotes, colors of text, and colors of the other graphic elements (except flowers) or use a cover element from one planner cover style in another. We happily accommodate most of the requests sent to us. Please be as specific as possible regarding your request and be sure to check the spelling when submitting as we use exactly what is written, as it is written. There is no character limit for quotations, as we will adjust the font sizing to accommodate. Please be advised, though, no proofs will be given. We are confident you'll love the way we customize your cover; we are graphic designers who have a great eye for what looks best.
If you forget to enter your request in the notes section, you may send us a separate email with a change request, and we will do our best to make the change as long as it's within 24 hours of placing the order. Please be advised that due to time constraints and email volume we do not always email back regarding the change request. If we have a problem we will contact you, otherwise, we do our very best to take care of it.
Please also be advised that A5 sized inserts do not come with cover when you order them hole-punched (and thus reflect a lower price). We do have dashboards available.
At this time, unfortunately we cannot change things regarding the layouts (colors, margins, etc) of the monthly or weekly pages. If we have made accommodation for you in the past, please do not assume we can continue to do this. Order volume and time of order plays a very big role in whether or not we can help.
We use three different coil sizes, 3/4", 1" and 1 1/4" and pick the best one for the paper volume in your specific planner. We use a variety of smaller coils for notebooks.
Shipping time always fluctuates based on our current order volume and the complexity of each order. As a small and rapidly growing business, sometimes shipping times can be hard to calculate, but we always strive to ship under normal conditions within 5-7 business days. We do not give specific ship times beyond this because it's better for us to just work and ship than it is to constantly monitor and change the website to reflect the exact shipping window. Items that are ready to ship and will not take as long as custom items include: stickers, mini notebooks, holiday notebooks, vinyls, coils, and planner accessories. Keep in mind that when we have sales or new product launches, you can expect that shipping times will be longer. We know the wait is hard and we do our very best to ensure it’s as short as possible. If you need your planner by a specific date, please let us know and we will try to accommodate.
Every single planner (and really, every single order) is custom-made with your specific customization. This means we cannot mass produce planners. This also means we never sell out of our custom items! We own our own printing equipment so everything is made from start to finish at our facility in Dacula, Georgia.
We are happy to accept changes on any order for the first 24 hours after the order was placed. After this point, your order will be in production and we cannot make changes to the order.
Due to the custom nature of the products we sell, we cannot accept returns on orders for any reason. We will only allow cancellations of the orders within 24 hours. Gift cards, obviously, cannot be refunded once purchased.
Please allow 24-48 hours after the label was created for it to become active in the USPS or UPS system. Usually, the package will be scanned by the local post office here in Pennsylvania and the package will show tracking. Please keep in mind that the USPS is not required to scan all packages and therefore it is entirely possible that the tracking info will not update at all before it shows up at your door.
Please contact us immediately at customerservice@limelifeplanners.com and submit pictures of the damage. We will work with you and the USPS to get an insurance claim started and replacement products sent out. Please note that we do require pictures in order to help process replacements -- this helps us make sure that we can receive insurance money from the shipper who damaged or lost the item(s).
We do our absolute best to answer every email within 5 business days - this includes emails to our customerservice@limelifeplanners.com address as well as submissions via the Contact form on the website. Please do not message us on social media (Facebook, Instagram, Twitter) with customer service issues, as those are not monitored as often and we don't look to social media for customer service related issues. Please note that we are a two-person team. That's right. 2 people run this entire business and produce all the products.
Please contact Leslie at leslie@limelifeplanners.com.
Limelife Planners strives for Planner Perfection but we are all human. We pride ourselves on our amazing customer service and ensuring our clients are completely satisfied. Please email us directly at customerservice@limelifeplanners.com if you have a concern or problem to create an open dialogue about the issue. We want to engage in a conversation and learn from and about our customer base, which is sometimes hard to do in the social media world we live in. If you tag us on social media it's possible we won't see it and we want to make sure that we are able to help. Besides, personalized interaction is increasingly rare these days. So, drop us a line!
Friends, this is a tough one. If you have a problem or issue, we implore you to email us first. We will find a solution to any problem, big or small. If you dispute a charge with your bank or Paypal, for whatever reason, we cannot continue your transaction or help you any further with a solution. Disputing a charge is the very last action that a buyer should take after a solution has been attempted and no resolution can be found -- I can promise you that we would never, ever leave any of our customers without a resolution to any problem, big or small.
